How we work
From first call to a site that keeps working.
Every project follows the same eight steps. At each one you know what we are doing, what we need from you, and what you get. We agree how you will receive progress updates.
STEP 1 Get to know you
We learn how customers find you today and where jobs slip away.
We do
- A short call about your goals
- Review your current site, Google profile and listings
- List every account you already have
You do
- Tell us how jobs come in now
- Invite us with collaborator access where available
You get
- A one-page summary of what works and what does not
STEP 2 Plan and price
A written plan with a fixed scope, so there are no surprise bills.
We do
- Write the plan in phases with a fixed price for each
- Spell out what is included and what is not
- Set the timeline
You do
- Read it and ask anything
- Sign and pay the deposit
You get
- A clear proposal and contract
- A start date
STEP 3 Set up your accounts
Everything is created in your business's name from day one.
We do
- Walk you through domain, hosting, email and Google setup
- Ask for helper access only
You do
- Create the logins with us on a call
- Keep your passwords and recovery codes
You get
- Full ownership. You can remove our access at any time
STEP 4 Design and build
We design and build your site around your real work and photos.
We do
- Design the pages
- Write the words with you
- Build it fast and phone-friendly
You do
- Send photos and job details
- React to the first look
You get
- A private preview link to click through
STEP 5 Review and test
Nothing goes live until it passes our checks and you approve it.
We do
- Test on phones and computers
- Check speed, accessibility, forms and security
- Make your changes
You do
- Click through every page
- Send changes, then sign off
You get
- A dated test record
STEP 6 Launch
Your site goes live on your own domain and gets in front of Google.
We do
- Put the site on your domain
- Connect Google Search Console, Bing and analytics
- Send your site map to Google
You do
- Give the go-ahead
You get
- A live site, checked live on launch day
STEP 7 Handover and training
You can run your site without us. We make sure of it.
We do
- Record a walkthrough
- Show you how to make simple edits
- Give you a list of every account
You do
- Make one edit while we watch
- Confirm you can sign in everywhere
You get
- An owner's guide and the final invoice
STEP 8 Monthly care
If you choose ongoing care, we agree the updates, checks and reporting included.
We do
- Agreed updates, site checks and backup checks
- Small edits within your plan's hours
- Reviews and listings upkeep
You do
- Read the report
- Send requests any time
You get
- A report covering agreed metrics and completed work
You always know where things stand
When your project includes a status page, we share it directly with you. It brings together the current step, completed work, next actions and anything we need from you.
Start with a free website audit